ReliaPilot Features

Transform siloed applications into a connected customer operations system with AI-powered intelligence

The Challenge

Business Problem

As a small business, any missed call could be a missed opportunity and potential customer. Traditional systems can't keep up with the pace of modern business, leaving gaps in customer service and lost revenue on the table.

  • Missed calls mean missed revenue opportunities
  • Manual processes slow down response times
  • Disconnected tools create information silos
  • Limited visibility into customer interactions
  • Difficulty scaling customer support

Opportunity Cost

67%

of customers hang up if their call isn't answered

AI-Powered Intelligence

Voice AI
24/7 call handling
Chat AI
Instant responses
Email AI
Smart routing
Analytics
Real-time insights
The Solution

AI Business Assistant

ReliaPilot's AI assistant works around the clock to ensure you never miss an opportunity. It understands context, learns from interactions, and provides intelligent responses that feel natural and helpful to your customers.

  • Natural language understanding and processing
  • Context-aware responses based on customer history
  • Seamless handoff to human agents when needed
  • Continuous learning from interactions
  • Multi-language support
  • Sentiment analysis and emotion detection

Multi-channel Communication

Connect with customers wherever they are, on their preferred channels

Phone

AI-powered voice calls with natural conversations

SMS

Text message integration for quick updates

Email

Intelligent email routing and responses

Web Chat

Live chat widget for your website

Slack

Team collaboration and notifications

Teams

Microsoft Teams integration

Chrome

Google Chrome Extension

Google

Google Forms

WhatsApp

Connect via popular messaging app

Coming Soon
Seamless Integration

Business Application Integration

ReliaPilot adds intelligence to your existing business applications without disrupting your workflow. Connect your CRM, helpdesk, calendar, and other tools to create a unified system.

  • CRM integration (HubSpot, CanopyConnect)
  • Calendar sync (Google Calendar, Outlook)
  • Messaging integration (Slack, Teams)
  • Payment processing (Stripe)
  • Custom API integrations
  • Google Forms
  • Google Chrome extension
  • Zapier, Make connectivity for 5000+ apps
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Connected Ecosystem

CRM
Calendar
Email
Payments
ReliaPilot Logo
Helpdesk
Slack
Analytics
Zapier

Real-world use cases

How ReliaPilot transforms different areas of your business

Sales

The 24/7 Intelligent Growth Engine

52%
Increase in conversion

The 24/7 Intelligent Growth Engine

ReliaPilot acts as an always-on Sales Development Representative (SDR), automating the top-of-funnel process. It handles inbound inquiries across voice and digital channels, qualifies leads instantly, and automates the administrative burden of scheduling and follow-up, allowing your human team to focus solely on closing deals.

Key Capabilities

  • 24/7 Intelligent Reception: Answers inbound calls and messages around the clock, answering prospect questions intelligently using your specific business data.
  • Automated Lead Capture & Qualification: Instantly captures lead details during conversations and logs them into your CRM, providing "Context-Aware" insights on likelihood to convert.
  • Smart Scheduling & Follow-Up: Autonomous management of your calendar to book appointments and auto-generation of context-rich follow-up messages based on the specific conversation flow.
  • Cross-Platform Learning: Continuously learns from interactions across WhatsApp, Email, and Slack to refine its sales pitch and accuracy over time.

Business Benefits

  • Zero Missed Opportunities: Capture revenue from leads that call outside business hours or during peak times.
  • Higher Conversion Rates: Equip sales reps with deep insights and conversation context before they ever pick up the phone.
  • Reduced Sales Cycle: Eliminate the back-and-forth lag time of scheduling and initial information gathering.

Service

The Omnichannel Resolution Expert

0s
Wait time for answers

The Omnichannel Resolution Expert

ReliaPilot functions as a Tier-1 Support Agent and Triage Specialist. It unifies customer requests from voice, chat, and messaging apps into a single stream, resolving common queries autonomously via your knowledge base and intelligently routing complex cases to human agents with drafted solutions ready to go.

Key Capabilities

  • Omnichannel Monitoring: Actively listens to and analyzes requests from Slack, Teams, Google Chat, SMS, and Voice.
  • RAG-Powered Knowledge Retrieval: Uses Retrieval-Augmented Generation (RAG) to instantly search your repositories and construct accurate, policy-compliant answers to customer questions.
  • Action-Oriented Triage: Identifies actionable requests (e.g., "refund," "reset password"), creates cases in your database via Tool/MCP calls, and proposes responses for human validation (Human-in-the-Loop).
  • Service Intelligence Hub: Automatically flags high-priority SLAs and provides management with visibility into service trends and bottlenecks.

Business Benefits

  • Faster Time-to-Resolution: Customers get instant answers to routine questions, drastically reducing wait times.
  • Operational Efficiency: Human agents spend less time tagging tickets and searching for docs, and more time solving complex problems.
  • Consistency & Quality: Ensures every customer receives an accurate answer derived strictly from your approved knowledge base.

Operations

The Connected Workflow Orchestrator

20h+
Saved per week

The Connected Workflow Orchestrator

ReliaPilot bridges the gap between communication (Slack/Teams) and execution (Asana/Systems). It serves as an operational "connective tissue," ensuring that when decisions are made in conversations, tasks are instantly executed in your project management and operational systems without manual data entry.

Key Capabilities

  • Conversational Workflow Automation: "Hears" a decision made in a Teams or Slack meeting and automatically creates the corresponding task or project in Asana/Jira with the correct due dates and assignees.
  • Internal Knowledge Desk: Serves as an internal helpdesk for employees, answering operational questions (e.g., "How do I process a vendor invoice?") by retrieving data from internal SOPs and policy documents.
  • Cross-Department Handoffs: Seamlessly transitions data from Sales to Operations. (e.g., When a lead is marked "Closed-Won," ReliaPilot can automatically trigger customer onboarding workflows and alert the delivery team).
  • Resource & Capacity Insights: The Intelligence Hub analyzes task volume and communication flows to identify operational bottlenecks or resource constraints before they become critical.

Business Benefits

  • Save 20+ hours per week by eliminating manual handoffs.
  • Unlock hidden knowledge across tools instantly.
  • Eliminate repetitive tasks and reduce human error.

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